MINERÍA la mejor puerta de acceso al sector minero EDICIÓN 576 / SEPTIEMBRE 2025 72 Forma de trabajo antes de la aplicación tecnológica El proceso inicia cuando Servicios Generales Externos, que es un área de Minsur que tiene por objetivo brindar acompañamiento a los negocios locales, envía la lista de emprendimientos aprobados por los comités locales al contratista, para que pueda decidir con cuales hacer el trato. La comunicación entre emprendedores locales y contratistas para solicitar pedidos de servicios se realizaba vía whatsapp o llamadas telefónicas. Asimismo, el registro de los pedidos por parte de los emprendedores se realizaba manualmente (hoja y papel) incluyendo algunas fotos de respaldo al momento de la entrega para que a fin de mes puedan consolidar la información y generar la valorización. En la Tabla 2 se encuentra un resumen del comportamiento previo del proceso. Resultados del piloto La implementación de esta iniciativa comenzó con la definición de los roles que tomaron cada uno de los integrantes del equipo. Involucrando a gerencias clave como: Gestión Social, Servicios Generales e incluso nuestro Gerente de Operaciones Perú (ver Figura 10). El proceso tuvo el soporte técnico de los equipos de Tecnologías de la Información y Transformación Digital, de igual forma, se mantuvo una comunicación cercana con L4 – Implementation Initiative We began developing the solution through iterations prioritized according to the value they provide. L5 – Adoption and Value Capture Finally, the solution is tested within the process and with identified users, measuring the level of user adoption. Additionally, the defined KPIs are monitored to validate the generated impact. Population and Sample This study covers more than 300 local businesses and over 40 contracting companies at the San Rafael unit, located in the town of Antauta. The scope encompasses the processes of service procurement, valuation, and claims management for lodging, food, and laundry services. The research conducted was based on an analysis carried out before and after the implementation of a pilot project at the mine described above. In particular, the pilot aimed to measure improvements in the delinquency ratio affecting local entrepreneurs, as well as the degree of adoption. The periods analyzed in this research study cover the following dates (See Table 1). Work Process Prior to the Technological Application The process began when Servicios Generales Externos (External General Services), a Minsur department whose objective is to support local businesses, sent contractors the list of entrepreneurs approved by the local committees, so that contractors could decide which ones to work with. Communication between local entrepreneurs and contractors to request service orders was conducted via WhatsApp or phone calls. Similarly, entrepreneurs recorded service orders manually (pen and paper), including some supporting photographs at the time of delivery, so that at the end of the month they could consolidate the information and generate the valuation. Pilot Results The implementation of this initiative began with the definition of the roles assumed by each member of the team, involving key management areas such as Social Management, General Services, and even our Operations Manager for Peru (See Figure 10). The process had the technical support of the Information Technology and Digital Transformation teams. Likewise, close communication was maintained Fuente: propia. Presentación KOM Iniciativa. Figura 10. Equipo de trabajo. Source: Proprietary - KOM Initiative Presentation. Figure 10. Work Team.
RkJQdWJsaXNoZXIy MTM0Mzk2