MINERÍA la mejor puerta de acceso al sector minero EDICIÓN 582 / MARZO 2026 10 Minería 4.0 Abstract This technical paper describes the development and implementation of the Antamina Virtual Assistant (AVA), a generative AI-based solution that enables workers to access critical information easily and directly through natural language. Beyond being a technological product, AVA was conceived as a comprehensive strategy structured in ten key stages, ranging from problem identification to ongoing monitoring and continuous improvement. The main objective was to improve access to relevant data from internal systems (SAP) and knowledge bases composed of procedures TRANSFORMACIÓN DIGITAL EN LA MINERÍA: AVA, LA SOLUCIÓN CONVERSACIONAL BASADA EN INTELIGENCIA ARTIFICIAL QUE OPTIMIZA EL ACCESO A INFORMACIÓN CRÍTICA EN ANTAMINA
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